Frequently Asked Questions

What sizes do you offer?

We offer sizes from XS to XXL. Please refer to our size guide on each product page for exact measurements.

How long does shipping take?

Standard shipping takes 5–7 business days. Express shipping options are available at checkout.

Can I return or exchange my order?

Yes, we accept returns and exchanges within 14 days of delivery. Items must be unworn and in original condition.

How do I track my order?

Once your order is shipped, you'll receive a tracking link via email.

How do I contact customer support?

If you have any questions or concerns, please don't hesitate to contact us through any of the following channels:

Email: Support@houseofmontere.com

Live Chat: Click the chat icon located in the bottom-right corner of our website to start a conversation with our support team.

Please note: As we are a small team, we may not always be able to respond immediately. However, we strive to reply to all inquiries within 24 hours of receiving them.

Can I cancel my order?

Yes. Please contact us as soon as possible if you wish to cancel your order. We can cancel your order as long as it has not yet been processed. Once the order has been processed, we are unfortunately unable to cancel it.