Refund policy

Made-to-Order Products

All items in our store are made to order. Because of this, we do not accept returns or exchanges for:

Wrong size ordered

Change of mind

Buyer’s remorse

Incorrect address provided at checkout

Please review size charts carefully before placing your order.

Damaged, Defective, or Incorrect Items

If you receive an item that is:

Damaged

Defective

Incorrect (wrong product, design, or size sent)

Please contact us within 7 days of delivery.

Include:

Your order number

Clear photos of the product

Photo of the packaging (if damaged)

After review, we will offer:

A free replacement, or

A full refund (including shipping)

Lost Packages

If your order appears lost in transit:

We will work with the shipping carrier and fulfillment partner to resolve the issue.

If confirmed lost, we will send a replacement at no additional cost.

Refund Process

Approved refunds will be issued to your original payment method within:

5–10 business days (depending on your bank or payment provider)

Shipping fees are non-refundable unless the item was defective or incorrect.

Cancellations

Orders may only be canceled within 2 hours of purchase.
Once production begins, orders cannot be canceled.

⚠️ Important Note

As we work with third-party fulfillment partners, we follow their quality control and production guidelines. Each case is reviewed individually to ensure a fair resolution.